Shipping Policy

Last Updated: [2025-03-25]

Thank you for shopping at [charmceleste]. This policy outlines important information about order processing, shipping methods, delivery times, and international customs regulations.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after payment verification.

Orders placed after 12:00 PM [Your Time Zone] will be processed on the next business day.

During peak seasons (e.g., Black Friday, Christmas), processing may take 3-5 business days.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

Shipping Method Delivery Time Tracking Regions Covered

Standard Shipping 7-15 business days Yes Worldwide

Express Shipping 3-7 business days Yes Major countries only

Delivery times are estimates and do not include customs clearance delays.

3. Shipping Carriers

We partner with trusted global carriers:

DHL (Express shipments)

FedEx (Standard/Express)

EMS (Economy international)

yuntu Express

You will receive a tracking number via email once your order ships.

Logistics tracking query method：https://www.17track.net/

4. International Shipping & Customs

Customs Fees: Buyers are responsible for any import taxes, duties, or customs clearance fees. These charges vary by country and are not included in your order total.

Customs Declarations: All packages are marked as "Sterling Silver Jewelry" with the declared value of your purchase. We cannot underdeclare values.

Delays: Customs processing may add 5-10 business days to delivery. Contact your local postal service for updates.

5. Shipping Restrictions

We currently cannot ship to the following countries: [List any restricted countries, e.g., Russia, North Korea].

P.O. Box addresses are accepted but may delay delivery (carrier-dependent).

6. Lost or Stolen Packages

If your tracking shows "delivered" but you haven’t received the package, contact your local post office first.

We are not liable for packages lost or stolen after delivery confirmation.

For lost-in-transit packages (no delivery confirmation), we will reship or refund after investigation (takes 7-14 business days).

7. Returns & Shipping

Return shipping costs are the buyer’s responsibility unless the item is defective/wrongly shipped.

See our [Return Policy] for details.

8. Contact Us

For shipping-related questions:

Email: [[email protected]]

Response time: Within 24 business hours.