Return & Exchange Policy

charmceleste.com
Thank you for choosing ! We aim to provide you with high-quality products and a pleasant shopping experience. If you're not completely satisfied with your purchase, please follow the guidelines below for returns and exchanges.
1. Return & Exchange Conditions
Return Timeframe: You have [30] days from the date you receive your jewelry to request a return or exchange.
Condition of Products:
The item must be unworn, unaltered, and in its original packaging with all tags attached.
The item should be in new, resellable condition (unworn, undamaged).
Items that have been resized, engraved, or modified are not eligible for return or exchange.
Exclusions:
Custom-made jewelry, including personalized pieces, cannot be returned or exchanged.
Earrings are non-returnable due to hygiene reasons.
2. Return & Exchange Process
Requesting a Return or Exchange: To initiate a return or exchange, please contact our customer service team within [30] days from the date of receiving your order.
Required Information: When submitting a return/exchange request, please include the following details:
Order number
Item name, size, and quantity
Reason for return/exchange (e.g., product defect, wrong size)
Photos of the item (if defective or damaged)
Return Confirmation: After reviewing your return request, we will confirm the eligibility and provide you with a return authorization and return shipping instructions within [3-5] business days.
Return Address: Once the return is approved, we will provide you with the address and specific instructions for returning the item.
Processing the Return or Exchange:
Return Refund: Once we receive the returned item and verify it meets the return conditions, we will process your refund. Refunds will be issued to your original payment method (excluding shipping fees).
Exchange: If you choose to exchange an item, we will send the replacement free of charge. If the replacement item is out of stock, we will offer a full refund.
3. Shipping Costs
Return Shipping:
If the return is due to a product defect or error on our part (e.g., incorrect item sent), we will cover the return shipping cost.
If the return is due to customer preference (e.g., wrong size or style), the customer is responsible for the return shipping cost.
Exchange Shipping: If the exchange is due to an error or defective item, we will cover the shipping cost. If the exchange is due to a customer preference, the customer will need to cover the shipping fees for the exchange.
4. Refund Timeframe
Refunds will be processed within [7-10] business days after we receive and inspect the returned jewelry. Refunds will be credited to the original payment method. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.
5. Non-Returnable Items
The following items are not eligible for return or exchange:
Custom or personalized jewelry (e.g., engraved items)
Earrings (due to hygiene concerns)
Items that have been worn, resized, or altered
Sale or clearance items
6. Important Notes
Jewelry should be returned in its original condition with all packaging and accessories included.
Please ensure that the jewelry is securely packaged for return shipment to avoid damage during transit.
If your item was damaged during shipping, please contact us immediately with clear photos of the damage, and we will assist you in resolving the issue.
7. Contact Us
If you have any questions or need assistance with the return or exchange process, please don’t hesitate to contact us:
Email: [[email protected]]
Phone: [+8615057902225]
We are committed to offering you high-quality and ensuring that you are satisfied with your purchase. Thank you for shopping with us!